Refund and Returns Policy

At Fresh and Ezy, a brand of MS Trading Company, we strive to deliver premium-quality dehydrated food products. Customer satisfaction is important to us, and we are committed to addressing any concerns regarding your purchase.

Returns

Due to the perishable nature of food products, we do not accept returns once the products have been delivered and accepted by the customer.

However, returns or replacements may be considered under the following circumstances:

• Product received is damaged during transit.

• Incorrect product was delivered.

• Product packaging is tampered with or defective upon delivery.

Any such issues must be reported within 48 hours of delivery along with clear photographs and relevant order details.

Refunds

Refunds may be approved only after reviewing the reported issue. If a refund is authorized, it will be processed through the original payment method used during the purchase.

Approved refunds are generally processed within 7 to 10 business days.

Replacement Policy

Where applicable, Fresh and Ezy may offer a replacement instead of a refund, subject to product availability and verification of the issue.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been opened or used.

• Products damaged due to improper handling or storage after delivery.

• Products purchased during promotional or clearance sales, unless received in damaged condition.

Cancellation Policy

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.

Contact Us

If you have any questions regarding refunds, returns, or replacements, please contact us:

Fresh and Ezy
A Brand of MS Trading Company

Address:
209, Gulmohar Residency, Near NFC, Mallapur, Hyderabad – 500040

Phone: +91 81795 35895

Email: contact@mstradingcompany.com

Website: www.freshandezy.com

Last Updated: June 2026